It is the established practice of Dixon Hall to present its customers with products which are fit for their intended purpose, delivered on time, and which correspond with quality specifications. The strategy laid down in the Company Quality Manual is in force throughout the company and is in accordance with the requirements of BS EN ISO 9001. This means that we must do everything right first time knowing that this will maximise our growth, profitability and security. Quality is the major factor in achieving this. The company recognises its vital importance to our customers. The goal of customer satisfaction requires us to be flexible in accommodating our customers’ needs and to respond promptly and consistently to them.